Subscription & Refund Policy

01Plans and prices

Current plans, prices and features are shown on our pricing page. Monthly and annual billing are available where shown; annual billing is priced at roughly two months free compared with paying monthly. Prices are in GBP; taxes may apply where applicable.

Plans marked "Coming soon" cannot be purchased yet. Enterprise terms are agreed in writing.

02Billing and renewal

You are charged at the start of each billing period through Stripe. Your Subscription renews automatically at the then-current price unless you cancel before the renewal date. We will give at least 30 days' notice of any price increase to an existing Subscription.

03Upgrades and downgrades

You can change plan or billing interval at any time in Billing → Manage subscription. Changes are prorated by Stripe: an upgrade takes effect immediately and you pay the difference; a downgrade generates a credit applied to future invoices.

If you downgrade below your current usage (for example the number of products), existing records are kept but you may not be able to add more until you are within the new limit.

04Cancellation

Cancel at any time in Billing → Manage subscription. Cancellation takes effect at the end of the current paid period, and you keep access until then. Your workspace then reverts to the free tier and your data remains available to export.

05Refunds

Because the Service is a business subscription available immediately, fees already paid are non-refundable, except:

• where you were charged in error or twice;
• where the Service was materially unavailable for an extended period due to our fault;
• where the law requires a refund.
• Refund requests should be sent to support@foodsafeformulate.co.uk within 30 days of the charge.

06Failed payments

If a payment fails, Stripe will retry and notify you. If it is not resolved within 14 days, paid features may be suspended until payment is made. Your data is not deleted because of a failed payment.

07Invoices

VAT invoices and receipts are available in the Stripe customer portal.