Legal & trust
Legal centre
Everything that governs how FoodSafe Formulate works with your food business: the contract, how we protect your data and recipes, billing, and how our engines and AI should be used.
Agreement
Terms of Service
The contract between your business and FoodSafe Formulate for using the platform.
UK GDPR
Privacy Notice
What personal data we collect, why, how long we keep it and your rights.
Article 28 UK GDPR
Data Processing Agreement
Our commitments when we process personal data inside your workspace on your behalf.
Transparency
Sub-processors
The third-party providers that help us deliver the Service.
Billing
Subscription & Refund Policy
How billing, renewals, plan changes, cancellations and refunds work.
Conduct
Acceptable Use Policy
What you must not do with the Service.
Responsible use
AI & Regulatory Disclaimer
How engines, AI drafts and UK regulatory references should be used and checked.
Trust
Security & Data Protection
How we protect your recipes, specifications and records.
PECR
Cookie Notice
The essential browser storage we use and your choices.
Inclusion
Accessibility Statement
Our commitment to an accessible service and how to request help.
Support
Complaints Procedure
How to raise a complaint and what happens next.
Questions about these documents: legal@foodsafeformulate.co.uk