Complaints Procedure

01How to complain

Email support@foodsafeformulate.co.uk with your name, organisation, a description of the issue and what you would like us to do. For data protection concerns, use privacy@foodsafeformulate.co.uk.

02What happens next

• We acknowledge your complaint within 2 working days.
• We aim to give a full response within 10 working days, or explain why we need longer.
• If you are unhappy with the response, you may ask for it to be reviewed by the business owner, who will reply within a further 10 working days.

03If you are still not satisfied

For data protection complaints you can contact the ICO. For contractual disputes, we will consider mediation before any court proceedings, as set out in our Terms of Service.

04Food safety concerns

If your complaint is about the safety of a food product, contact the producer and your local authority's food safety team. The FSA's "Report a food problem" service is available at food.gov.uk.